Real Pharmacists, Real Prices, Real Relationships

At Hitchcock Family Pharmacy, we are here to make getting prescriptions easier, more affordable, and more personal. We offer common generic medications at wholesale pricing, with direct pharmacist access and 24/7 pickup — no membership required.

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Request a Price Quote on Medication(s)

Request a Refill On a Prescription

Transfer Prescription from Another Pharmacy

Our Approach

We strive to be a convenient, patient focused, affordable, and accessible pharmacy for all of our patients.

How it Works

Being a direct pharmacy, we offer a uniquely personal experience for our patients that focuses on individualized care, transparent pricing, and enhanced communication.

  • PROVIDER SENDS PRESCRIPTION

    Have your HFM doctor or any licensed healthcare provider send your prescription to us. We can also transfer your prescriptions from another pharmacy.

  • RECEIVE YOUR PRESCRIPTION

    We will notify you when your prescription is ready. You can either pick it up in person during office hours, we can load it in our 24/7 pickup locker, or we can mail it to you. The choice is yours.

  • REFILL YOUR PRESCRIPTION

    Conveniently request your refills by calling into our automated system (423) 406-6764 or using our DRX pharmacy system web app.

24/7 Prescription Pickup

Tired of waiting in line? Rushing before or after work? At Hitchcock Family Pharmacy, you can pick up your prescriptions on your schedule. Our secure locker is the first of its kind in the sate of Tennessee, offering 24/7 medication pickup. If you have any questions, just give us a call at (423) 406-6764 .

Who We Serve

We serve the community; it’s as simple as that. We’re here for people who are tired of healthcare that feels impersonal, expensive, or confusing. Whether you’re looking for a long-term relationship with a physician, affordable imaging without surprise bills, or transparent pharmacy pricing, we offer a better way forward.

  • Individuals and families seeking a more personal, relationship-based approach to medical care
  • Patients without insurance who still want affordable, high-quality healthcare, imaging, and medications
  • Those with insurance and high deductibles, looking for upfront pricing and lower out-of-pocket costs
  • People who need imaging services like CT, X-ray, or ultrasound — fast, affordable, and without the red tape
  • Patients who value time with their physician and don’t want to be rushed or bounced between providers
  • Anyone who’s tired of long pharmacy lines and inflated drug prices — and wants access to wholesale pricing
  • Employers looking for a better healthcare solution for their team — one that improves outcomes and cuts costs
  • People who want healthcare that’s simple, transparent, and focused on what really matters: their well-being
Pharmacy FAQs
Do I need to be Hitchcock Family Medicine patient to use the pharmacy?
No. The pharmacy is open to everyone. Patients from any provider, employer group, and the public are welcome.
Do you accept insurance?
No. we are self-pay only. We provide medications at transparent, wholesale pricing, often 70-90% less than traditional pharmacy prices.
Can I use my HSA or FSA card to pay for my prescription?
Yes. Many patients use HSA/FSA funds to pay for their prescriptions.
Do you stock all medications?
We stock most common generic medications. We do not carry controlled or compounded medication. Even if we don’t currently have it in stock, we can happily price and/or order any medication that is not controlled or compounded.
Can you fill pet medications?
Yes! Simply ask your veterinarian to send your pet's prescriptions to us.
How do I get my prescriptions?
Pick up at our Hixson location during business hours.
Pick up from our secure 24/7 pickup locker at our Hixson location.
Shipping to your home (in states where we are licensed).
How does the 24/7 pickup locker work?
Once your prescription is ready, our pharmacist will first contact you for any required medication counseling. After your medications are loaded into the locker, you will receive a text message and email with a pickup code and QR code for access.
When you arrive, you can either scan the QR code from your text/email or enter your pickup code at the locker. You’ll verify the patient’s name and date of birth, complete payment at the card reader, and the locker door will automatically open.
How long will my prescription stay in the locker?
Prescriptions will remain in the locker for up to 7 days before being mailed to you.
How do I pay for my prescription?
If you pick up your prescription in our office during business hours a team member will process your payment at that time (cash or card).
If you pick up your prescription from our pickup locker, you will pay through the locker itself (card only).
If we are shipping your prescription to you, we will charge the payment source we have on file for you when we ship your medication (card only).
Can I transfer my prescriptions to you?
Yes, simply ask your provider or current pharmacy to transfer your prescriptions to us.

Members of Hitchcock Family Medicine do receive additional discounts on most medications. For more information on becoming a member, click here.

Our Team Our Office Our Story

Testimonials

What Our Patients are Saying
“Very attentive and I appreciated how they treated me as an adult at 19 even though I was with my mother.”
“The Dr. responded to my texts about my sudden pain even though it was late, she immediately scheduled an appointment for me the next day. She administered an exam and tests while I still had the pain. She even offered a shot to help with inflammation while we waited on the blood results coming the next day.”
— Neilanda R.
“Dr. Sanders is great!”
“She also responds quickly to my emails. I love the personalized care that I receive at Hitchcock Family Medicine.”
— Amy G.
“Hitchcock Family Medicine is the all-around best care I have received in a long time! As a patient, I feel truly cared for.”
“Facility is so clean and welcoming. The staff goes above and beyond and are so extremely personable and kind. The patient/staff/pharmacy/imaging/physician communication is unprecedented! I have never experienced such timely and pleasant responses with every interaction! Dr. Ewing is my physician and a blessing! He is always professional, kind and thorough! You never feel like you are being rushed or disregarded! The Hixson area is so lucky to have Hitchcock Family Medicine! I have and do highly recommend!”
— Audra W.
“Hitchcock Direct Imaging is by far the easiest imaging experience.”
“Pricing is affordable and transparent, and the people are the best!”
— Meredith T.
“Hitchcock Family Medicine has been a blessing to me!”
“My new doctor totally understands me and what I need. He is always available via phone or in person to help me. He is everything a doctor should be!”
— Lesa N.
“What a great doctor and a great patient experience.”
“Welcome to your new trusted family physician the way medicine was always supposed to be.”
— Robert S.
“Hitchcock Direct Imaging is fast, friendly and extremely affordable compared to other imaging centers in Chattanooga.”
“I’ve had to use them 3 times and each time has been a stress free and easy experience. Highly recommend. Especially if you don’t have insurance or you have high co-pays or deductible.”
— Carien H.
“Highly recommended for any and all people looking for quality healthcare.”
“Very kind and accommodating. Quick responses/results.”
— Naomi M.
“Dr. Sanders! She went above and beyond before, during and after my surgery.”
“She listens and truly cares. I do and will highly recommend her!”
— Jessica S.
“I am on Medicare but Hitchcock Family Pharmacy dispenses my medications. The prices are usually less expensive than my plan.”
“Also, the pharmacist is kind, professional, caring, very knowledgeable. He takes the time to listen to my concerns and makes sure I know my dosing and time for each medication. Robby is the best.”
— Sandra K.
From the Blog

Want More Information?

Whether you’re curious about starting a primary care membership, in need of imaging, or want to check pharmacy prices – we’d love to hear from you.

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