Patient Resources

Whether you are a first-time visitor, already an established patient, or an employer, here’s your one-stop shop for all the information, forms, or requests you might need as a new or existing patient or employer.

Enroll in DPC

*Please allow 1-2 business days for your enrollment to be processed.

Authorization & Medical Request Forms

Notice of Non-Insurance Participation

Hitchcock Family Medicine operates outside of the traditional insurance system. We do not bill or accept payment from insurance companies, including Medicare or Medicaid. All services provided in our office are offered on a direct-pay basis. This means:

  • You pay us directly at the time of service or through your monthly membership.
  • You may still use your insurance for services outside our office (such as specialist visits, hospitalizations, or imaging at facilities that accept insurance).
  • For many patients, keeping a high-deductible insurance plan for emergencies while using our practice for everyday care is the most cost-effective option.

Medicare Opt-Out Status

Our physicians have formally opted out of Medicare. If you are a Medicare beneficiary, you may still join our practice, but you will need to sign a private contract agreement at the time of enrollment.

  • This agreement is required by Medicare regulations and confirms that neither you nor your physician will submit claims to Medicare for services provided by Hitchcock Family Medicine.
  • You may still use Medicare benefits for services received outside of our practice, such as hospital care, specialist visits, or labs/imaging at facilities that accept Medicare.

Testimonials

What Our Patients are Saying
“They are quick, so kind and helpful. Very grateful to have this resource. Most of all, affordable!!! -S. T.”
— S. Thomas
“Hitchcock Family Medicine has been a blessing to me!”
“My new doctor totally understands me and what I need. He is always available via phone or in person to help me. He is everything a doctor should be!”
— Lesa N.
“Service within 24 hours and out of pocket cost less than using insurance! Huge time and money saver coordinating with Hitchcock Direct Imaging. -K. P. ”
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“ I was able to schedule an ultrasound right away. ”
“The tech was kind and knowledgeable. Paid a fraction of what it would have cost through my insurance company. Cannot stress enough how great Dr. H and his entire team are! My daughter and I have been patients for 6 years, we’ve had 4 different insurance policies during that time— we’ve never had to switch docs just because our insurance company decided to change who they work with, and I have saved HOURS of my life (appointments always start on time) and thousands of dollars by being members! - D. L. ”
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“This place is amazing! - C. Y. ”
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“Absolutely the best people working here.”
“Great service and so helpful. I can’t imagine going anywhere else.”
— Patrick T.
“Hitchcock Family Medicine is the all-around best care I have received in a long time! As a patient, I feel truly cared for.”
“Facility is so clean and welcoming. The staff goes above and beyond and are so extremely personable and kind. The patient/staff/pharmacy/imaging/physician communication is unprecedented! I have never experienced such timely and pleasant responses with every interaction! Dr. Ewing is my physician and a blessing! He is always professional, kind and thorough! You never feel like you are being rushed or disregarded! The Hixson area is so lucky to have Hitchcock Family Medicine! I have and do highly recommend!”
— Audra W.
“Dr. Shepherd was amazing. Clean, welcoming, and friendly setting.”
“He spent so much time on me while l was in his office and then called me personally with all my follow up information just hours after my appointment. Would highly recommend.”
— JMG
“Again, easy as can be. ”
“As a new patient, I had some bloodwork done and it said I had high cholesterol (apparently 5 stars also go to Chick-fil-a, In N Out Burger, and the delicious Guatemalan place down the road) but they had the machine to look inside me...now I sound like a child not remember what the machine was but it was in their office. So I made the appointment, showed up the day of, and within 30 minutes was done. Easy as can be. I don't know that I WANT to do it again, but it's nice to know if I need to, it'll be such a painless process and I'm thankful for that.”
— B. Edwards
Friendly tech with patient in CT scanner
“After my first visit with Dr. Torbett, I knew I found 'the one' (doctor).”
“I've searched for a primary care doctor in Chattanooga for the past 8 years & really wish I would have started my search with Hitchcock Family Medicine. Alas, a doctor who is thorough & actually cares about helping me with my health goals!”
— Jordan G.
From the Blog

Want More Information?

Whether you’re curious about starting a primary care membership, in need of imaging, or want to check pharmacy prices – we’d love to hear from you.