Patient Resources

Whether you are a first-time visitor, already an established patient, or an employer, here’s your one-stop shop for all the information, forms, or requests you might need as a new or existing patient or employer.

Enroll in DPC

*Please allow 1-2 business days for your enrollment to be processed.

Authorization & Medical Request Forms

Notice of Non-Insurance Participation

Hitchcock Family Medicine operates outside of the traditional insurance system. We do not bill or accept payment from insurance companies, including Medicare or Medicaid. All services provided in our office are offered on a direct-pay basis. This means:

  • You pay us directly at the time of service or through your monthly membership.
  • You may still use your insurance for services outside our office (such as specialist visits, hospitalizations, or imaging at facilities that accept insurance).
  • For many patients, keeping a high-deductible insurance plan for emergencies while using our practice for everyday care is the most cost-effective option.

Medicare Opt-Out Status

Our physicians have formally opted out of Medicare. If you are a Medicare beneficiary, you may still join our practice, but you will need to sign a private contract agreement at the time of enrollment.

  • This agreement is required by Medicare regulations and confirms that neither you nor your physician will submit claims to Medicare for services provided by Hitchcock Family Medicine.
  • You may still use Medicare benefits for services received outside of our practice, such as hospital care, specialist visits, or labs/imaging at facilities that accept Medicare.

Testimonials

What Our Patients are Saying
“Service within 24 hours and out of pocket cost less than using insurance! Huge time and money saver coordinating with Hitchcock Direct Imaging. -K. P. ”
“I’m a patient here, but you don’t have to be to take advantage of direct imaging. Professional staff, transparent cash pricing, and a warm and welcoming office and waiting area. -D. C. ”
— D. C
“Hitchcock Family Medicine is the all-around best care I have received in a long time! As a patient, I feel truly cared for.”
“Facility is so clean and welcoming. The staff goes above and beyond and are so extremely personable and kind. The patient/staff/pharmacy/imaging/physician communication is unprecedented! I have never experienced such timely and pleasant responses with every interaction! Dr. Ewing is my physician and a blessing! He is always professional, kind and thorough! You never feel like you are being rushed or disregarded! The Hixson area is so lucky to have Hitchcock Family Medicine! I have and do highly recommend!”
— Audra W.
“Everyone I’ve encountered at Hitchcock Family Medicine has been thoroughly professional and surpassingly pleasant.”
— Bob G.
“We recommend Hitchcock Family Medicine to everyone we know!”
“Dr. H answers emails promptly. He has met us in the middle of the day to remove a Lego from my son's nose and after hours for stitches for my husband and my son on different occasions (avoiding ER waits and charges). We always have the office to ourselves, and we never feel rushed. Our concerns are always heard. We wouldn't want anyone else for our PCP.”
— Bekah
“I am on Medicare but Hitchcock Family Pharmacy dispenses my medications. The prices are usually less expensive than my plan.”
“Also, the pharmacist is kind, professional, caring, very knowledgeable. He takes the time to listen to my concerns and makes sure I know my dosing and time for each medication. Robby is the best.”
— Sandra K.
“Great experience! ”
“I have had an ultrasound and CT at Hitchcock Direct Imaging! Cost was incredibly lower than other costs quoted to me, and all without jumping through hoops with an insurance company! Results came promptly along with any questions or concerns I had. Highly satisfied and would recommend! - A. W. ”
“Hitchcock Direct Imaging is fast, friendly and extremely affordable compared to other imaging centers in Chattanooga.”
“I’ve had to use them 3 times and each time has been a stress free and easy experience. Highly recommend. Especially if you don’t have insurance or you have high co-pays or deductible.”
— Carien H.
“This place is amazing! - C. Y. ”
“Again, easy as can be. ”
“As a new patient, I had some bloodwork done and it said I had high cholesterol (apparently 5 stars also go to Chick-fil-a, In N Out Burger, and the delicious Guatemalan place down the road) but they had the machine to look inside me...now I sound like a child not remember what the machine was but it was in their office. So I made the appointment, showed up the day of, and within 30 minutes was done. Easy as can be. I don't know that I WANT to do it again, but it's nice to know if I need to, it'll be such a painless process and I'm thankful for that.”
— B. Edwards
Friendly tech with patient in CT scanner
From the Blog

Want More Information?

Whether you’re curious about starting a primary care membership, in need of imaging, or want to check pharmacy prices – we’d love to hear from you.